Useful advice from Steve Lehto, a consumer attorney and car buff who often contributes helpful advice to prospective car buyers on Jalopnik. This man seems to have a lot of sense, judging by the many articles I've read by him.
Here's why arbitration tends not to work as well in practice as it does in theory:
http://carbuying.jalopnik.com/avoid-getting-screwed-by-the-arbitration-trap-1703849839
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